Callback Study – We Need Your Help!

Dear EU Professional Members

During the last two annual meetings, Dr. Clem  Ehoff, Professor of Accounting at Central Washington University, was given the opportunity to present his research concerning how elevator preventive maintenance was measured from the elevator company’s and the customer’s viewpoint.  Dr. Ehoff has contacted Elevator U about conducting a callback study with our members to gain more useful information on this subject. Below, he outlines his objectives and, with the participation of EU Professional Members, we feel this study can provide valuable information that can be used to address these issues in the future.

From Dr. Ehoff:

Callbacks and response time are the two indicators that seem to influence preventive maintenance satisfaction. I am curious to find out how the age of equipment affects callbacks. I am also interested in gathering data to gain insight on the following questions:

  1. What is the mean time between callbacks (MTBC) for a given period, preferably a one-year period and what is the average age of the equipment?
  2. Is MTBC from a self-service provider better or worse than preventive maintenance furnished by an elevator company?
  3. Does the age of equipment affect MTBC, and if so, by how much?
  4. What is the average callback response time?

If the Elevator U members would elevator supply copies of callback logs, I will be happy to perform an analysis that hopefully will shed insight to the above questions and lead to the development of a standard that can be used to evaluate elevator preventive maintenance.

Thank you for your support in this matter. I look forward to beginning this project. 

Download Documents Here

Elevator U Call back Study.xlsx

Elevator U Call back Study – Sample UVA.xlsx

Please consider participating in this study for the benefit of the industry and your university.  We are requesting data from Oct. 31, 2016 through Oct. 31, 2017.  You can use the below callback log, or send us your own logs that are already completed.  Also attached is an example for your review.  Feel free to email our president, Eddie Morris (University of Virginia) with your questions at any time.

Elevator U – Board of Directors

2017 EU Conference Registration Open

Monday, June 19, 2017 – Thursday, June 22, 2017

Boar’s Head Inn | Charlottesville, VA
(855) 452-2295
200 Ednam Drive
Charlottesville, Virginia 22903
United States

Map and Directions

Click Here To Download The Conference Agenda: EU-Handout-2017-Final

The 20th annual Elevator U conference is planned for June 19-22, 2017. The conference is being hosted by the University of Virginia (Elevator U Professional Member Eddie Morris). The conference and vendor expo will be held at the Boar’s Head Inn, Charlottesville, VA. The agenda includes great educational sessions, vendor show, silent auction and the return of the popular Vendor-mercials.

Click HERE to Register! 

Tentative Agenda
Golf Outing – Monday June 19th, 2017

1:00 pm  –  5:00 pm
Golf Outing – 11 am tee times start – $50 Prize on all par 3’s for closest to the pin. Sponsored by DH Ross Elevator Inspections
Location: Birdwood – $75.00
6:00 pm  –  9:00 pm
Elevator U – Board of Directors Meeting
Location: TBD

**The 2017 Elevator U Conference tentative schedule is as follows and is subject to change.

Day 1 – Tuesday June 20th, 2017
– Registration
– Educational Sessions
– Social Activity at Night

Day 2 – Wednesday June 21st, 2017
– Educational Sessions
– Vendor-Mercials
– Vendor Expo – During Lunch & Dinner
– Dinner, Open Bar, EESF Silent Auction

Day 3 – Thursday June 22nd, 2017
– Tour of Monticello
– Closing Luncheon

EU Conference Fees
$300 per person – 3-Days – **Includes $100 Membership Fee For 2017-2018 Year

Exhibitor Fees – Table Top Exhibit Space – ***4/17/17 – SOLD OUT***
$1000 per booth space/company EU Member – Includes Exhibit Table & Educational Conference For One Representative. **Includes $100 Membership Fee For 2017-2018 Year
$130 per person for an extra worker
8 x 2.5 Foot Draped Tables Provided
***Table Top Booth Exhibit, Large POP UP’s Will Not Fit***

As with every year, plan on great learning experiences, interesting conversation and awesome networking opportunities from your coleagues. Register today through our online registration website.

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Call For Papers – 2017 EU Conference

The 2017 Elevator U Conference will be hosted by the University of Virginia (Charlottesville, VA) June 19-22.  We are seeking speakers that can present on interesting industry-related topics at the conference. Please note that presentations should not be sales related and should contain specific learning outcomes for attendees representing colleges and universities who are responsible for maintenance, or contract administration of, elevators, escalators and other vertical transportation equipment on campus.

If you have a topic that you’d like the Educational Committee to consider for a presentation please fill out this form and email it to us. We will then get back to you as soon as the committee has had time to review your submission.

We appreciate your consideration and look forward to hearing from you.  Full conference registration information and formal details will be sent out very soon.